How to Upgrade or Downgrade License Keys in Customer Connect with troubleshooting steps (81665)
https://kb.vmware.com/s/article/81665
Last Updated: 9/15/2023Categories: How toTotal Views: 404707Language:
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Solution
Major upgrade Vs Minor Upgrade
How to Upgrade License Keys
How to Downgrade License Keys
Troubleshooting steps
Important notes:
• To upgrade a product to the most current version, please make sure your Support and Subscription contract is current and active when the new product version is released.
• When a new version of a product becomes available, you will receive an alert that you are entitled to the new version of your current product. If you do not receive an alert, your Support and Subscription contract may have expired or you may not have the permissions to upgrade that license key. If your contract has expired, you can request a support contract renewal quote.
• Only Super Users with Upgrade and Downgrade License Keys permissions can upgrade/downgrade a license key.
• Please note that renewing your contract will not automatically upgrade your License Keys, you will need to upgrade them by following the below steps.
Major upgrade Vs Minor Upgrade
How to Upgrade License Keys:
3. Alternatively, when you receive an alert for subscription upgrade, click Upgrade Licenses in the alert. This takes you to the License Keys page.
4. Select one license key folder.
5. Highlight the checkbox next to the key to be upgraded and the Action Button in the right will become available to select Upgrade. Alternatively, you can click on Upgradable option below Products and all products that are eligible for upgrade are displayed.
6. After clicking Upgrade, a screen will be displayed to confirm the product version that you are going to receive after the upgrade.
Note: If there is more than one upgrade option, you need to select the upgrade option you wish to upgrade to.
7. Select the quantity of licenses you want to upgrade.
Note: The quantity you are upgrading must be equal to or less than the available quantity.
8. Click Continue.
9. Indicate that you have read and understood the warning, then click Confirm.
10. The upgraded license key is displayed in a dialogue box. If any quantities of the current key remain not upgraded, new licenses keys are generated for the remaining portion of the current product and are displayed in the confirmation process.
11. Click Done to return to the License Key page.
Note: The old/upgraded license key no longer displays in Customer Connect.
How to Downgrade License Keys:
1. Log in to Customer Connect
2. Select either Products and Accounts >Account > License Management from the top of the homepage or License Management Quick Link icon when you login.
3. Select one license key folder.
4. Highlight the checkbox next to the key to be upgraded and the Action Button in the right will become available to select Downgrade. Alternatively, you can click on Downgradable option below Products and all products that are eligible for downgrade are displayed.
5. After clicking Downgrade, you’ll receive a screen that confirm the product version that you are going to receive after the downgrade and the quantity, and review.
Note: If there is more than one downgrade option, you need to select the option you wish to downgrade to.
6. Select the quantity of licenses you want to downgrade.
Note: The quantity you downgrade must be equal to or less than the available quantity.
7. Indicate that you have read and understand the warning, then click Confirm
9. The downgraded license key is displayed in the dialogue box. Click Done to return to the License Key page. You can select Send a copy to my email if you wish to.
Important:
• NFR (Not for Resale) licenses shall only be used for Partner test, demo, and development purposes, as specifically authorized by your partner agreement. Partners are not permitted to perform license operations (combine/divide/upgrade/downgrade) on NFRs with non-NFR licenses obtained from VMware. Use of NFRs in any production and end user environment is strictly prohibited.
• The downgrade option is not available for ESXi 4 Single Server to ESXi 3.x.
• The downgrade option is not available for vSphere Essentials to VI3.
• If license keys are downgraded from vSphere Enterprise version 5 to ESX version 3, the vSphere Enterprise 5 key will still remain in the license portal and a new license key will be available in the VI3 license portal. You will not be able to upgrade this new VI3 key. To remain in compliance, use either the vSphere Enterprise 5 key or the downgraded VI3 key.
• Site Recovery Manager 5 has two different editions: Standard and Enterprise. You can downgrade the Site Recovery Manager 5 Enterprise licenses to previous version, but you cannot downgrade Site Recovery Manager 5 Standard licenses.
• There is no option for an edition downgrade.
• The downgrade view portal may vary depending on Browsers.
• After downgrading a license key, the original key should not be used in order to remain in compliance.
Troubleshooting Steps:
1. If you are associated with multiple accounts, ensure that you are working within the correct account. You can switch between accounts in the dropdown at the top of the License Keys page and the Users and Permissions page of Customer Connect portal.
2. Ensure that the key is associated with an active support contract. If your contract has expired, you can request a support contract renewal quote.
3. Ensure that you have Upgrade & Downgrade License Keys permissions.
4. Ensure that the total number you are upgrading/downgrading is equal to or less than the number of total licenses available.
5. Ensure that the license key is eligible to be upgraded/downgraded. VMware Fusion 1 and 2, VMware Workstation 1, 2, 3, 4, and 5, and Enterprise products released before May 2009 cannot be upgraded or downgraded.
How to Upgrade License Keys
How to Downgrade License Keys
Troubleshooting steps
Important notes:
• To upgrade a product to the most current version, please make sure your Support and Subscription contract is current and active when the new product version is released.
• When a new version of a product becomes available, you will receive an alert that you are entitled to the new version of your current product. If you do not receive an alert, your Support and Subscription contract may have expired or you may not have the permissions to upgrade that license key. If your contract has expired, you can request a support contract renewal quote.
• Only Super Users with Upgrade and Downgrade License Keys permissions can upgrade/downgrade a license key.
• Please note that renewing your contract will not automatically upgrade your License Keys, you will need to upgrade them by following the below steps.
Major upgrade Vs Minor Upgrade
| Major Upgrade | Minor Upgrade |
| This changes the product version; it is an upgrade from a lower to a higher version of the software. This requires a license key change, where a User is required to upgrade the keys on Customer Connect portal along with their Environment upgrade. Example: vSphere 6.0 >> vSphere 7.0 | This does not change the product version and does not require a license key change in Customer Connect portal. Users are only required to update their Environment and their existing license key would work on the same Patch. This is an upgrade for bug fixes, new features/components and other small improvements. Example: vSphere 7.0 >> vSphere 7.1 |
1. Log in to Customer Connect.
2. Select either Products and Accounts >Account > License Management from the top of the homepage or License Management Quick Link icon when you login.3. Alternatively, when you receive an alert for subscription upgrade, click Upgrade Licenses in the alert. This takes you to the License Keys page.
4. Select one license key folder.
5. Highlight the checkbox next to the key to be upgraded and the Action Button in the right will become available to select Upgrade. Alternatively, you can click on Upgradable option below Products and all products that are eligible for upgrade are displayed.
6. After clicking Upgrade, a screen will be displayed to confirm the product version that you are going to receive after the upgrade.
Note: If there is more than one upgrade option, you need to select the upgrade option you wish to upgrade to.
7. Select the quantity of licenses you want to upgrade.
Note: The quantity you are upgrading must be equal to or less than the available quantity.
8. Click Continue.
9. Indicate that you have read and understood the warning, then click Confirm.
10. The upgraded license key is displayed in a dialogue box. If any quantities of the current key remain not upgraded, new licenses keys are generated for the remaining portion of the current product and are displayed in the confirmation process.
11. Click Done to return to the License Key page.
Note: The old/upgraded license key no longer displays in Customer Connect.
How to Downgrade License Keys:
1. Log in to Customer Connect
2. Select either Products and Accounts >Account > License Management from the top of the homepage or License Management Quick Link icon when you login.
3. Select one license key folder.
4. Highlight the checkbox next to the key to be upgraded and the Action Button in the right will become available to select Downgrade. Alternatively, you can click on Downgradable option below Products and all products that are eligible for downgrade are displayed.
5. After clicking Downgrade, you’ll receive a screen that confirm the product version that you are going to receive after the downgrade and the quantity, and review.
Note: If there is more than one downgrade option, you need to select the option you wish to downgrade to.
6. Select the quantity of licenses you want to downgrade.
Note: The quantity you downgrade must be equal to or less than the available quantity.
7. Indicate that you have read and understand the warning, then click Confirm
9. The downgraded license key is displayed in the dialogue box. Click Done to return to the License Key page. You can select Send a copy to my email if you wish to.
Important:
• NFR (Not for Resale) licenses shall only be used for Partner test, demo, and development purposes, as specifically authorized by your partner agreement. Partners are not permitted to perform license operations (combine/divide/upgrade/downgrade) on NFRs with non-NFR licenses obtained from VMware. Use of NFRs in any production and end user environment is strictly prohibited.
• The downgrade option is not available for ESXi 4 Single Server to ESXi 3.x.
• The downgrade option is not available for vSphere Essentials to VI3.
• If license keys are downgraded from vSphere Enterprise version 5 to ESX version 3, the vSphere Enterprise 5 key will still remain in the license portal and a new license key will be available in the VI3 license portal. You will not be able to upgrade this new VI3 key. To remain in compliance, use either the vSphere Enterprise 5 key or the downgraded VI3 key.
• Site Recovery Manager 5 has two different editions: Standard and Enterprise. You can downgrade the Site Recovery Manager 5 Enterprise licenses to previous version, but you cannot downgrade Site Recovery Manager 5 Standard licenses.
• There is no option for an edition downgrade.
• The downgrade view portal may vary depending on Browsers.
• After downgrading a license key, the original key should not be used in order to remain in compliance.
Troubleshooting Steps:
1. If you are associated with multiple accounts, ensure that you are working within the correct account. You can switch between accounts in the dropdown at the top of the License Keys page and the Users and Permissions page of Customer Connect portal.
2. Ensure that the key is associated with an active support contract. If your contract has expired, you can request a support contract renewal quote.
3. Ensure that you have Upgrade & Downgrade License Keys permissions.
4. Ensure that the total number you are upgrading/downgrading is equal to or less than the number of total licenses available.
5. Ensure that the license key is eligible to be upgraded/downgraded. VMware Fusion 1 and 2, VMware Workstation 1, 2, 3, 4, and 5, and Enterprise products released before May 2009 cannot be upgraded or downgraded.
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